In order to develop a notification process that takes the pressure off their own company's specialists, transport companies must first determine their goals: What should the process achieve? What results are required? Under what conditions will the investment amortise? The answers to these questions help logistics service providers to decide on suitable IT support with the appropriate measures.
Either an automatic process with notification to the recipient of the imminent delivery is sufficient. The recipient can then select their preferred delivery date from predefined options in an online portal. Or more detailed arrangements are required that can only be handled by telephone. Even in this case, the calls can be outsourced with the help of software solutions. Service providers can thus benefit from the advantages of IT solutions and reduce their organisational workload.