Frequently asked questions
EIKONA Task Management can be accessed right from EIKONA Track and Trace and allows chat-based communication with predefined questions and answers about a trip or shipment. That avoids time-consuming emails.
The tool is perfect for customer service. EIKONA Task Management enables you to respond effectively and consistently to non-conformities in the logistics process. It can also be used for areas such as complaints and returns management.
There are no language barriers in EIKONA Task Management. You can define all the instructions in any number of languages.