EIKONA Task Management

Have structured responses to deviations from the standard process.

Be prepared for the typical exceptions. EIKONA Task Management enables you to perform special tasks based on defined templates.

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  • Text modules in different languages
  • Process standard/ standard process for claims management
  • Configurable workflow chains
  • Automatically store information with the shipment or in the order
  • Chat-based communication
  • Rights-based usage

Standard approaches for exceptions

When you use our software, you are always perfectly prepared. Even if one of your orders doesn't go according to plan. Then, you can employ templates and workflows to handle these deviations in a structured way. Everyone who is part of the process receives instructions for a return transport or claims processing. You can define these instructions as tasks in our EIKONA Task Management module and document all communication relating to the shipment directly. This way, you effortlessly initiate the next steps. In any language you use.

React perfectly

Predefine structured processes for all the situations you are familiar with. The receiving facility simply selects the appropriate answer to typical questions asked by a shipping facility. That means you always process the same cases in the same way, avoid discussions and apply exceptions consistently.

The best modules for a perfect
supply chain. Simple and straightforward.

Add these modules to EIKONA Task Management:

Integrated chat function

Once you have decided on a course of action, EIKONA Task Management records the current status with each action. For additional arrangements, we have integrated a chat function that directly documents all messages relating to the shipment or the current process.

Escalate in peace

If mistakes occur despite having made good arrangements, our EIKONA Task Management will help you. It documents your steps and shows what everyone agreed to. You can also define and monitor response times and deadlines. After a claim has been reported, you establish the perfect escalation chain with EIKONA Task Management module.

Task Management as a shared to-do list

Everyone who jointly processes logistics orders shares the pending tasks. Our EIKONA Task Management module provides an appropriate formal structure for this kind of work. It not only records firm agreements on who will perform what steps but also manages the details. The minor tasks that remain on your to-do list.

Agree on times for them and set deadlines. EIKONA Task Management documents what you have already done and shows what you still owe. Clearly manage who is responsible for what task, and translate each shipment status into clear instructions. That guarantees that you will complete your work together.

EIKONA Task Management
Specify work steps digitally

Use this tool to manage unexpected tasks and disruptions professionally.

Fixed responsibilities

Decide who should do what task, how, and by when.

Secure documentation

You can transparently document your work results along all process steps.

Digitalisation accelerator

Share your tasks with other companies along the supply chain without having to re-enter data.

All the information in a compact format!

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EIKONA Logistics Blog Smart collaboration: Work together wisely and efficiently

Logistics processes have to be clear and integrated to enable efficient collaboration. Logistics specialists use workflow-based task management to ensure everyone knows what needs to be done.

Get the most out of your logistics!

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Frequently asked questions

How do I communicate with, say, my shipping partner or my customer in EIKONA Task Management?

EIKONA Task Management can be accessed right from EIKONA Track and Trace and allows chat-based communication with predefined questions and answers about a trip or shipment. That avoids time-consuming emails.

In what area of logistics is it best to use EIKONA Task Management?

The tool is perfect for customer service. EIKONA Task Management enables you to respond effectively and consistently to non-conformities in the logistics process. It can also be used for areas such as complaints and returns management.

In what language can I create the workflow?

There are no language barriers in EIKONA Task Management. You can define all the instructions in any number of languages.