Support

We are here to help with problems and questions.

Available 24/7

We define our services and response times in our service level agreements (SLAs) with you. Everything is laid out clearly and unambiguously. Without hidden ifs, ands or buts. Our IT service team will then handle your issues 24 hours a day, seven days a week, for example. We can also extend guarantees for availabilities and arrival times.

Ask us for details and a personal consultation. All you have to do is reach out via our contact form.

By phone

Are you already an EIKONA Logistics customer?

If so, please have your customer PIN ready for authentication. Your PIN and the hotline number are provided in your service level agreement.

By support ticket

Already registered?

Then create a support ticket in our service portal. We'll resolve your issue as quickly as possible.

Frequently asked questions

What information should I have ready so that my issue can be resolved as quickly as possible?

The more information we have about a case, the faster that case can be resolved. Useful information includes customer number, ticket number (if applicable), screenshots, logs, attempted solutions, etc.

How can I submit the information to the Support team?

The best way to submit it is via your customer portal account or by email.