The digital process chain does not end until the delivery has been made and the POD and accompanying documents have been electronically archived. It is important to supply all the stakeholders with the information they need at all times. This can be done with rights-based usage systems that effectively protect legitimate trade secrets while operational data keeps the process running. This is also important for billing. After all, an order is only closed out once payment is received. For this reason, many customers like to use the data in the digital archive – quotation, transport history and proof of delivery – when verifying invoices in order to check whether the service has been correctly invoiced. If some data is not available digitally, it slows down the process, increases administrative costs and delays payment approval. It also restricts the liquidity of the logistics service provider and makes the overall process more expensive. Thus, comprehensive digital order management not only powers efficient processes – it is also the key to better contribution margins.
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