This is an incentive for logistics service providers. When they take their customers' perspective, they reach a new standard of quality. They provide more transparency than competitors and actually have to integrate more stakeholders into a shared IT system. In return, however, they provide services that deliver tangible value. They open up new outsourcing potential for customers in areas such as shipping management or procurement logistics. As fulfillment providers, they can take on additional tasks in the logistics chain and enable reliable planning. They can even monitor and manage the splitting of larger shipments. That guarantees that every single package arrives at the right destination – at the right time: within an agreed half-hour window, not at some random unannounced time.
Are you already looking at your orders from your customers' perspective?
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