Aerial view of a modern logistics center with trucks and digital overlays illustrating advanced security measures.
Will you be operational again within 15 minutes?

Business Continuity & NIS-2
Contingency Planning for Freight Forwarders

Protect your supply chain
from total systemic failure.

With field-proven EIKONA Business Continuity, you can ensure full compliance with the stringent regulatory requirements of the new NIS-2 directive. Protect your entire supply chain with a robust contingency plan and guarantee the operational readiness of your dispatch and warehouse teams – even if your primary IT goes completely dark due to a cyber-attack.

The Risk of Silence: When the wheels grind to a halt

It’s not a question of 'if' a cyber-attack will strike, but 'when'.

A hooded figure sits in front of a laptop, symbolizing the mysterious world of hacking and cybersecurity.
Cyber-Attacks

Encrypted TMS data following a cyber-attack can paralyse your entire dispatch and warehouse logistics. With network connections and customer interfaces severed, data exchange becomes impossible. Without access to route plans and loading lists, operations collapse, leading to immediate and massive backlogs.

A dollar sign is depicted with arrows pointing downwards, symbolizing financial liability or costs.
NIS-2 Liability

Since December 2025, Managing Directors have been personally liable for failures in risk prevention. Non-compliance with NIS-2 requirements can result in fines of up to £8.5 million (ca. 10m €) or 2% of total worldwide annual turnover. Cybersecurity is now a boardroom priority: neglecting statutory protections puts not only the company at risk but also the personal assets of the directors.

A stylized image of a large explosion with a mushroom cloud rising from a central point.
Reputational Damage

If you fail to provide partners with status updates, trust within the supply chain collapses instantly. As the flow of information breaks down, clients lose control over goods movements, which can lead to costly production downtimes. In short: you cannot process customer shipments for an indefinite period, risking contract terminations and claims for damages. This affects processes such as warehouse scanning and delivery handling.

The Cost of Inaction:
Before the total collapse.

An average mid-sized logistics firm loses between 5.000 € and 50.000 € per hour of system downtime – a figure that rises the longer the recovery takes.

The 6-Step Method:
Your path to resilient logistics

1. Identify Risks

We don’t just look at the IT infrastructure; we look at your warehouse floor. Which processes are "mission-critical"? We identify the dependencies of your dispatch, warehouse scanning, and gate handling. The goal is to determine the Maximum Tolerable Period of Disruption (MTPD) – the point at which a standstill causes irreversible damage.

2. Develop Scenarios

A hacker attack on the TMS requires different measures than a physical fibre-optic cable break outside the depot. We develop specific scenarios for the logistics sector: What happens if the electronic data interchange (EDI) with partners is interrupted? We define the thresholds for when you must switch to the EIKONA contingency system.

3. Define Actions

At the heart of EIKONA Business Continuity lies the creation of an independent cloud environment tailored to your operations. This robust infrastructure features a "Shadow TMS", a streamlined secondary system that securely holds your most critical shipment and route data at all times. To ensure seamless transitions, we provide pre-configured emergency access points that allow your staff to remain fully operational from any location, whether they are on-site or working remotely. Furthermore, integrated communication protocols trigger automated workflows, ensuring that your customers and partners are informed the very moment a primary system failure occurs.

4. Implementation & Integration

We don’t just deliver a concept; we deliver a functional environment. We integrate the "Emergency-Sync" into your existing processes, ensuring that your most important shipment data is continuously mirrored. This ensures that in the event of a crisis, you are not starting from scratch, but from a live dataset.

5. Activation & Emergency Operations

In the event of a crisis, you can reroute your operations to the EIKONA BCM system at the touch of a button. Your employees continue to work via a browser-based interface, ensuring that vital functions such as warehouse scanning, dispatch, and status updates remain active. This ensures your supply chain remains transparent, even in the face of a total IT failure within your primary system.

6. Re-Integration & NIS-2-Dokumentation

Once the crisis has been resolved, EIKONA Logistics automatically merges the data captured during emergency operations back into your primary system (failback), ensuring that no data gaps occur. Finally, you will receive the necessary documentation for your audit, providing verifiable proof that you meet the requirements of both the NIS-2 directive and ISO 22301.

The 3 Pillars
of International Continuity:

1.

Systemic Relevance in Cooperations (Network Stability)

If your TMS becomes locally isolated, your network partners must not be left "operating in the dark". Your contingency plan must define how status updates and shipment data continue to flow to European groupage networks. This is essential to prevent system-wide backlogs and to avoid costly contractual penalties (demurrage and fines).

2.

Customs Continuity & International Trade

In cross-border logistics, a system failure often results in an immediate halt to all exports. Maintaining communication with customs authorities (e.g. ATLAS interfaces) and upholding statutory documentation requirements are critical paths that must be synchronised globally to prevent a total standstill in international trade.

3.

Multi-Site Incident Reporting

When operating across multiple branches, the greatest threat is "Lateral Movement" (the spread of an attack across national borders). Your communication matrix must define the immediate isolation of infected sites, while simultaneously ensuring the continued operation of all "clean" business units.

The EIKONA Enterprise Platform Advantage: Our EIKONA Business Continuity solution functions as a self-sufficient, global data hub. While your primary IT is isolated in the affected country, EIKONA Logistics keeps the digital windows open to your international partners, customs interfaces, and key accounts. We do not just secure your data; we safeguard your global operational continuity.

Our Customers

EIKONA Logistics Emons
René Galuba Software Requirements Management at Emons
The 'TMS Light' provides both us and our partners with a vital layer of security. In the event of an emergency, it would allow us to maintain our operations and continue to satisfy our customers and partners to the best of our ability. To us, this is the hallmark of high-quality, reliable service.
René Galuba Software Requirements Management at Emons

Is my company
subject to NIS-2?

Company Size
Does your company meet at least one of the following criteria?

Important:

Even if you answered "No" to both questions, you may still be affected if, for example, you are an operator of critical infrastructure or a trust service provider.

Sectors
Sectors of High Criticality (“Essential Entities”)
Other Critical Sectors (“Important Entities”)
Special Regulations (Regardless of Size)
Do any of the following apply to you?
Assessment: What does this mean for you?

Our assessment tool is designed to provide you with sound initial guidance; however, it does not constitute legally binding advice. While the applicability of the directive is immediately clear for many logistics companies based on employee numbers and turnover, borderline cases often arise in practice. In such complex scenarios, a thorough review may require additional time or the expertise of a specialised legal professional.

Expertise
You Can Trust

Industry Insiders, Not Just IT Theorists

Generic IT consultants often struggle with the specific requirements of freight forwarders. We are at home in the world of TMS, dispatching, and warehouse handling. We understand your processes down to the smallest detail and develop emergency concepts that actually work in the tough reality of logistics.

Pragmatic Solutions for Warehouse Operations

In an emergency, every second counts. Our BCM solutions are designed to be extremely intuitive and pragmatic. Your team – whether at the gate or on the warehouse floor – can continue working immediately without complicated workarounds. Our systems ensure error-free, stress-resistant operations using familiar workflows, even when the primary IT is offline.

LĂĽckenlose Transparenz in der Lieferkette

A missing status report can block an entire supply chain. Our fallback system ensures that these critical information chains remain unbroken even during an IT outage. This allows you to avoid contractual penalties and ensures the continued trust of your clients and partners.

From Theory Directly to Emergency Operations

We don’t just provide abstract theory and checklists; we deliver the functional technical backbone for any crisis. With our cloud-based Shadow TMS, we implement the technology you need to trigger a failover at the touch of a button, bringing your operations back online in record time.

Safeguard your company before the unthinkable becomes reality.

Book free appointment now.